Shipping and Returns
What to Expect on Delivery Day
We want to make sure that your delivery process goes as smoothly as possible. Please carefully read and follow the delivery instructions below. In the rare occurrence that things don’t go as planned, don’t panic, we are here to help!
Read More
Learn About the Return Policy
Return requests must be processed no later than 30 days after delivery. Please carefully read the full return policy below.
Read More | Make a Return
Lead Times Vary by Product:
- Standard Covers: ship within 3 business days
- Custom Window Well Covers: ship within 5-10 business days
- In-stock Window Wells & accessories: ship within 3 business days
- Non-stock Window Wells & accessories: ship in approx. 3 weeks
Our 10 Day Guarantee:
All standard covers are guaranteed to ship within 10 business days from the date of order, or you receive an additional 10% off your purchase price. This discount will be credited back to your original debit/credit card only.
This guarantee applies to standard size window well covers only. All other leads are an estimate and may be longer during peak ordering times.
Make a Return
We’re here to help make returns easy—simply fill out the form below with your order number, name, contact information, and order details, and we’ll get started on your request.