Shipping, Returns & Cancellations
Cancellation Policy
We understand that sometimes circumstances change, and you may need to cancel an order. To ensure fairness and clarity, please review our cancellation guidelines.
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Return Policy
Return requests must be processed no later than 30 days after delivery. Please carefully read thefull return policy below.
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Delivery Expectations
Please carefully read and follow the delivery instructions below to ensure a smooth process. In the rare occurrence that things don’t go as planned, don’t panic, we are here to help!
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Lead Times Vary by Product:
- Standard Covers: ship within 3 business days
- Custom Window Well Covers: ship within 5-10 business days
- In-stock Window Wells & accessories: ship within 3 business days
- Non-stock Window Wells & accessories: ship in approx. 3 weeks
Our 10 Day Guarantee:
All standard covers are guaranteed to ship within 10 business days from the date of order, or you receive an additional 10% off your purchase price. This discount will be credited back to your original debit/credit card only.
This guarantee applies to standard size window well covers only. All other leads are an estimate and may be longer during peak ordering times.
Make a Return
We’re here to help make returns easy—simply fill out the form below with your order number, name, contact information, and order details, and we’ll get started on your request.