Terms and Conditions - Window Well Supply | Legal Guidelines

Lifetime Warranty

on all Window Well Supply Covers

Get the peace of mind you need — our covers are strong and we
guarantee they will last!

Lifetime Warranty Policy Details

Our Lifetime Warranty Policy applies to standard and custom-fabricated polycarbonate covers. The warranty does not apply to damages caused by improper installation, misuse, alteration, abuse or improper maintenance of cover. Warranty is in effect from date of receipt by the original purchaser. Warranty is not transferable, without consent of Window Well Supply Corporation. Window Well Supply Corporation will replace a defective window well cover at no cost to customer. Under the warranty, replacement of the cover is the sole remedy to the purchaser and proof of purchase is required. Window Well Supply Corporation will not be liable for any incidental or consequential damages, losses or expenses caused by use of our products. Any products sold by Window Well Supply Corporation but manufactured by a third party, are not covered under this warranty. Please refer to individual product specification pages for their associated warranty.

Return Policy

Our window well covers are manufactured at time of order and are non-returnable or non-refundable. We do not accept returns unless the cover arrives with significant defects or damage. Proof of damage will be required. The sole remedy for receiving a defective cover will be an exchange. If an exchange is cost-prohibitive due to an imbalance of shipping charge vs. cover value, a new cover will be shipped without expectation of return of defective cover. If a cover is deemed as an improper fit, per Window Well Supply Corporation guidelines, it may be exchanged for a cover of equal or lesser value. The purchaser will be responsible for the cost of shipping on any exchanging of products.