Get the peace of mind you need — our covers are strong, and we guarantee they will last!

Lifetime Guarantee Policy Details

Our Lifetime Guarantee Policy applies to standard and custom-fabricated polycarbonate covers. Guarantee does not apply to damage caused by improper installation, misuse, alteration, abuse or improper maintenance of covers. Guarantee is in effect from the date of receipt by the original purchaser. Guarantee is not transferable, without the written consent of Window Well Supply Corporation. Window Well Supply Corporation will replace a defective window well cover at no cost to the customer. Under the Guarantee, replacement of the cover is the sole remedy to the purchaser and proof of purchase is required. Window Well Supply Corporation will not be liable for any incidental or consequential damages, losses or expenses caused by the use of our products. Any products sold by Window Well Supply Corporation but manufactured by a third party are not covered under this Guarantee. Please refer to individual product specification pages for their associated guarantees.

Any products sold by Window Well Supply Corporation but manufactured by a third party, are not covered under this warranty. Please refer to individual product specification pages for their associated warranty.

Return Policy

Our window well covers are manufactured at the time of order and are non-returnable and nonrefundable, unless the cover arrives with significant defects or damage. Proof of damage will be required for consideration of accepting a return. The sole remedy for receiving a defective cover will be an exchange. If an exchange is cost-prohibitive due to an imbalance of shipping charge vs. product value, a new cover will be shipped to the customer without expectation of return of damaged cover. If a cover is deemed “improper fit” per Window Well Supply Corporation guidelines, it may be exchanged for a cover of equal or lesser value. The purchaser will be responsible for the cost of shipping on any exchanging of product.

Vendor Warranties 

• Bilco:

• Classic Series Basement Door

• Ultra Series Basement Door

• Egress Window Wells

• Stair Stringers 

• Warranty Claim Form (Residential Products only)

• Marflex:

• Stonewell

• Contractor Online Warranty Registration
• Homeowner Online Warranty Registration

• Monarch

  • Monarch Warranty Policies 

• Rockwell

• Rockwell Window Well

• Shape Products

  • Shape Warranty Policies

  • Shape Products Warranty Claim Form

  • Shape Hardware Replacement Form 

• Steelway Custom Cellar Doors

  • Steelway Warranty Policies

• Windows By Unlimited
  

  • WBU Warranty Policies
    

• Wellcraft Egress Systems 

  • Wellcraft Warranty Policies

  • Submit a Wellcraft Online Warranty Claim Here